About DigiPlus Interactive Corp.
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: www.digiplus.com.ph.
Main Duties and Responsibilities:
- Providing product/services information, answering questions, and resolving any emerging problems with accuracy and efficiency
- Promptly responding to customer queries via Phone call, Live Chat and/or Email. Occassionally, via outbound if needed
- Keeping records of customer interactions, transactions, comments and complaints with utmost confidentiality
- Liaising with colleagues or managers to find the best solutions to customers’ issues
- Identifying common problems and escalating them to management, along with possible suggestions for improvement
- Obtaining and sharing customer feedback with colleagues and other departments for products and services improvement
- Familiarization with new products and services as they are introduced and supporting new customer service agents
- Improving and optimizing customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
- Performing any other duties as assigned and required
Qualifications:
- Preferably, with at least one (1) year experience as Voice and/or Chat Customer Service Specialist
- Minimum of six (6) months BPO (Preferred Local/Gaming) experience is an advantage
- Fresh graduates are welcome and encouraged to apply
- 40 wpm (online typing speed test)
- Can naturally converse verbally using English and Tagalog language
- Willing and able to work on shifting schedule, Holidays and Weekend
- Able to work in an onsite/in-office setting daily
