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At the intersection of our business model, value chain, and strategy, integrated thinking shapes how we create and sustain long-term value.
At the intersection of our business model, value chain, and strategy, integrated thinking shapes how we create and sustain long-term value.
Guided by the integrated thinking perspective, we recognize that sustainable value creation is not created, preserved, or eroded by the Company alone. It is shaped by the external environment, stakeholder relationships, and the resources on which the business depends.
Applying this lens, we create value by transforming key business inputs into outputs and outcomes that benefit both the business and the broader society.
DigiPlus Value Creation Framework
We reinforce our commitment to transparency, accountability, and sustainability through the publication of our Board-approved Annual Integrated Reports aligned with globally recognized standards, giving stakeholders clear and credible insights to make informed decisions.
Download Report
(PDF, opens in a new tab)2025 Integrated Report
(PDF, opens in a new tab)2024 Integrated Report
2023 Integrated Report
Sustainability and governance remain central to our strategy.
We continue to strengthen our ESG framework, anchored on transparency, accountability, and risk management, recognizing that long-term value creation is inseparable from institutional trust.
Eusebio H. Tanco
Chairman, DigiPlus Interactive Corp.
Our sustainability leadership follows a structured approach where each function holds a clear role and responsibility for achieving the Company's sustainability goals and objectives, ensuring long-term value creation for our business, stakeholders, and communities.
BOARD OF DIRECTORS
CORPORATE GOVERNANCE COMMITTEE
The Corporate Governance Committee provides Board-level oversight and accountability for governance principles, sustainability-related risks and opportunities, ensuring accountability and alignment with long-term value creation.
INVESTOR RELATIONS, CORPORATE COMMUNICATIONS, AND SUSTAINABILITY DEPARTMENT
The Investor Relations, Corporate Communications, and Sustainability Department leads in the development of strategies and works closely with key departments to integrate sustainability into governance, risk management, and business practices.
SUSTAINABILITY UNIT
The Sustainability Unit is the dedicated team within DigiPlus tasked to translate the sustainability strategy and direction into action through coordinated implementation, monitoring, and communication of performance.
DIGIPLUS BUSINESS UNITS
DigiPlus Business Units integrates sustainability into daily operations by delivering, assessing, and managing impacts, as well as identifying improvement opportunities to strengthen ESG performance.
Our Sustainability Framework, built on stakeholder insights, materiality assessment, and aligned to our vision, mission, values and long-term strategy, focuses on six interconnected and strategic ESG pillars that matter most to our business and stakeholders.
By acting with responsibility and care on these key areas of the business, we proactively manage risks and pursue opportunities to deliver lasting impact for our shareholders.
GOOD GOVERNANCE
Why is this important
Strong governance underpins our license to operate in a highly regulated industry. It ensures compliance with laws and gaming regulations, safeguards shareholder value, manages ethical risks, and reinforces investor and stakeholder confidence in our long-term sustainability.
Our current practice at a glance
We uphold integrity, accountability, and transparency across all levels of leadership and operations. This pillar encompasses the structure and activities of our highest governance body, as well as our practices related to corporate governance, internal audit, business ethics, compliance, and risk management.
CUSTOMER EXPERIENCE
Why is this important
Customer experience is central to our competitiveness and revenue generation. Safe, seamless, and engaging platforms drive customer trust, retention, and brand loyalty in a digital-first gaming environment, while also supporting responsible and compliant operations.
Our current practice at a glance
We continuously enhance customer experience, satisfaction, and trust by leveraging technology and delivering responsive customer training and support services.
RESPONSIBLE GAMING
Why is this important
Responsible gaming is critical to protecting players, meeting regulatory expectations, and maintaining public trust. Effective safeguards help prevent problem gambling, reduce social harm, and ensure the long-term sustainability of our gaming and entertainment ecosystem.
Our current practice at a glance
We champion safe and informed gaming experience in the industry through our innovative in-app responsible gaming tools, strict Know-Your-Customer (KYC) and player exclusion procedures, and financial protection program. These are complemented by our programs in education, prevention, intervention, and collaboration designed to prevent and reduce the risks associated with problem gambling.
EMPLOYEES AND WORKPLACE
Why is this important
Our people are essential to innovation, operational excellence, and service quality. A safe, inclusive, and engaging workplace enables us to attract and retain skilled talent, manage operational risks, and sustain performance in a fast-evolving digital industry.
Our current practice at a glance
We foster a diverse, inclusive, and empowering work environment where employees thrive and perform their best.
ECONOMIC IMPACT
Why is this important
We contribute to economic growth through employment, tax payments, local procurement, and community investments. Strong economic performance supports shareholder returns, government revenues, and broader societal development.
Our current practice at a glance
We contribute, directly and indirectly, to national and local development through business growth and strong corporate social responsibility initiatives delivered by DigiPlus Foundation.
CLIMATE RISK MANAGEMENT
Why is this important
Climate-related risks can affect business continuity, infrastructure resilience, operational costs, and regulatory compliance. Proactive climate risk management strengthens our ability to adapt to physical and transition risks while aligning with evolving investor and regulatory expectations.
Our current practice at a glance
We are deepening our understanding of climate-related risks to support long-term resilience and effective risk management. We focus on assessing our exposure to physical and transition risks, while advancing energy efficiency and GHG management across our operations. Through this evolving approach, we aim to further embed climate considerations into strategic planning and decision-making, supporting regulatory readiness and operational business continuity.
2-Golden Arrow Award
Clinched our first ASEAN Golden Arrow recognition, affirming a deep-seated commitment to the highest standards of corporate governance, transparency, and accountability
Corporate Governance Committee
Board-level Committee responsible for ESG matters, including sustainability-related risks and opportunities
Dedicated Sustainability Unit
Translates our ESG strategy into measurable action, working hand-in-hand with business units to drive meaningful, enterprise-wide impact
Sustainability disclosures aligned with global standards
2025 Integrated Report prepared in accordance with the IR Framework, TCFD Recommendations, SASB Standards, GRI Standards, and the ACGS Framework
8 million customer interactions supported
Delivered by live customer support agents, providing responses within minutes and maintaining timely, responsive assistance across player inquiries
24/7
Expert-led customer service operations powered by highly trained professionals committed to rapid, high-quality resolution at any hour
71%
Adjusted CSAT score demonstrating our consistent core service excellence and commitment to a superior player experience
Industry-leading in-app RG tools
Integrated features designed to foster a balanced lifestyle, mitigating excessive play and actively supporting players’ well-being
Up to ₱1 million surety bond coverage
Industry-first financial protection program per verified player wallet to secure user funds
RG messages integrated across all channels
Responsible gaming reminders are embedded throughout player touchpoints including in-app experiences, communication materials, social media, events, and brand campaigns
53%
Women in DigiPlus’ workforce demonstrating an inclusive culture where diverse perspectives drive innovation and execution
29.27
Average training hours per employee, with staff achieving 33.02 average training hours for the year, showcasing our deep commitment into our people’s professional development
The only large entertainment company in the Philippines with this distinction reflecting our strong commitment to building an environment where people feel valued, supported, and empowered to thrive
₱34.6 billion
Total taxes and regulatory fees remitted in 2025
₱84.2 billion
Total revenue in 2025, representing a 12% increase from the previous year
₱12.6 billion
Net income, sustaining prior-year performance
₱84 million
Allocated for DigiPlus Foundation programs on technology education, accessible healthcare, community resilience, and inclusive empowerment benefitting over 1 million Filipinos
New baseline GHG emissions
2025 emissions profile reached 19.4k tCO₂e operational (Scope 1 & 2) and 10.3M tCO₂e value chain (Scope 3) GHG emissions, serving as foundation for our future reduction and target-setting activities
Completed climate risk assessment
Covered our exposure to physical and transition risks across our digital and land-based operations, deepening our understanding of our vulnerability and streamlining the development of appropriate mitigation strategies
Climate scenario analysis
High-level qualitative scenario analysis showed our level of preparedness to support sustained operational resilience under a range of 3 plausible climate-related scenarios
We welcome your feedback, questions, and insights on our report and sustainability performance.
For comments, suggestions, or inquiries, please contact us at [email protected].
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