Carlos Pio Feliciano

Mr. Carlos Pio Feliciano is a distinguished leader and customer advocate with nearly 25 years of extensive experience in customer care, customer experience, department and site management, operations, and service delivery across various industries. His career spans from the BPO sector to the manufacturing industry, eCommerce, technology and even to the hospitality business; with notable tenures at renowned industry leading companies such as Schneider Electric, Lazada, FIS Global and industry pioneering companies like PeopleSupport, Sutherland and StarTek. Renowned for his dynamic and accomplished approach, Pio has consistently driven transformation, change, and business scaling, specializing in optimizing organizational structures for heightened efficiency, efficacy, and profitability. His strategic vision, commitment to operational excellence, and unwavering passion for customer satisfaction have enabled him to lead global service delivery centers, pilot multi-cultural and innovative initiatives, enhance financial performance, and cultivate a robust customer service culture.

His expertise in operational, financial, and people management, coupled with his ability to implement impactful change and developmental initiatives, has consistently resulted in enhanced profitability and sustained business growth while fostering a culture of excellence and end-to-end unique customer journeys.