At the intersection of our business model, value chain, and strategy, integrated thinking shapes how we create and sustain long-term value.
Guided by the integrated thinking perspective, we recognize that sustainable value creation is not created, preserved, or eroded by the Company alone. It is shaped by the external environment, stakeholder relationships, and the resources on which the business depends.
Applying this lens, we create value by transforming key business inputs into outputs and outcomes that benefit both the business and the broader society.
We reinforce our commitment to transparency, accountability, and sustainability through the publication of our Board-approved
Annual Integrated Reports aligned with globally recognized standards, giving stakeholders clear and credible insights to make informed decisions.
We continue to strengthen our ESG framework, anchored on transparency, accountability, and risk management, recognizing that long-term value creation is inseparable from institutional trust.
Eusebio H. Tanco
Chairman, DigiPlus Interactive Corp.
Our sustainability leadership follows a structured approach where each function holds a clear role and responsibility for achieving the Company’s sustainability goals and objectives, ensuring long-term value creation for our business, stakeholders, and communities.
The Corporate Governance Committee provides Board-level oversight and accountability for governance principles, sustainability-related risks and opportunities, ensuring accountability and alignment with long-term value creation.
The Investor Relations, Corporate Communications, and Sustainability Department leads in the development of strategies and works closely with key departments to integrate sustainability into governance, risk management, and business practices.
DigiPlus Business Units integrates sustainability into daily operations by delivering, assessing, and managing impacts, as well as identifying improvement opportunities to strengthen ESG performance.
Our Sustainability Framework, built on stakeholder insights, materiality assessment, and aligned to our vision, mission, values and long-term strategy, focuses on six interconnected and strategic ESG pillars that matter most to our business and stakeholders.
By acting with responsibility and care on these key areas of the business, we proactively manage risks and pursue opportunities to deliver lasting impact for our shareholders.
Strong governance underpins our license to operate in a highly regulated industry. It ensures compliance with laws and gaming regulations, safeguards shareholder value, manages ethical risks, and reinforces investor and stakeholder confidence in our long-term sustainability.
We uphold integrity, accountability, and transparency across all levels of leadership and operations. This pillar encompasses the structure and activities of our highest governance body, as well as our practices related to corporate governance, internal audit, business ethics, compliance, and risk management.
Customer experience is central to our competitiveness and revenue generation. Safe, seamless, and engaging platforms drive customer trust, retention, and brand loyalty in a digital-first gaming environment, while also supporting responsible and compliant operations.
We continuously enhance customer experience, satisfaction, and trust by leveraging technology and delivering responsive customer training and support services.
Responsible gaming is critical to protecting players, meeting regulatory expectations, and maintaining public trust. Effective safeguards help prevent problem gambling, reduce social harm, and ensure the long-term sustainability of our gaming and entertainment ecosystem.
We champion safe and informed gaming experience in the industry through our innovative in-app responsible gaming tools, strict Know-Your-Customer (KYC) and player exclusion procedures, and financial protection program. These are complemented by our programs in education, prevention, intervention, and collaboration designed to prevent and reduce the risks associated with problem gambling.
Our people are essential to innovation, operational excellence, and service quality. A safe, inclusive, and engaging workplace enables us to attract and retain skilled talent, manage operational risks, and sustain performance in a fast-evolving digital industry.
We foster a diverse, inclusive, and empowering work environment where employees thrive and and perform their best.
We contribute to economic growth through employment, tax payments, local procurement, and community investments. Strong economic performance supports shareholder returns, government revenues, and broader societal development.
We contribute, directly and indirectly, to national and local development through business growth and strong corporate social responsibility initiatives delivered by DigiPlus Foundation.
Climate-related risks can affect business continuity, infrastructure resilience, operational costs, and regulatory compliance. Proactive climate risk management strengthens our ability to adapt to physical and transition risks while aligning with evolving investor and regulatory expectations.
We are deepening our understanding of climate-related risks to support long-term resilience and effective risk management. We focus on assessing our exposure to physical and transition risks, while advancing energy efficiency and GHG management across our operations. Through this evolving approach, we aim to further embed climate considerations into strategic planning and decision-making, supporting regulatory readiness and operational business continuity.
Clinched our first ASEAN Golden Arrow recognition, affirming a deep-seated commitment to the highest standards of corporate governance, transparency, and accountability
Board-level Committee responsible for ESG matters, including sustainability-related risks and opportunities
Translates our ESG strategy into measurable action, working hand-in-hand with business units to drive meaningful, enterprise-wide impact
2025 Integrated Report prepared in accordance with the IR Framework, TCFD Recommendations, SASB Standards, GRI Standards, and the ACGS Framework
Delivered by live customer support agents, providing responses within minutes and maintaining timely, responsive assistance across player inquiries
Expert-led customer service operations powered by highly trained professionals committed to rapid, high-quality resolution at any hour
Adjusted CSAT score demonstrating our consistent core service excellence and commitment to a superior player experience
Integrated features designed to foster a balanced lifestyle, mitigating excessive play and actively supporting players’ well-being
Industry-first financial protection program per verified player wallet to secure user funds
Responsible gaming reminders are embedded throughout player touchpoints including in-app experiences, communication materials, social media, events, and brand campaigns
Women in DigiPlus’ workforce demonstrating an inclusive culture where diverse perspectives drive innovation and execution
Expert-led customer service operations powered by highly trained professionals committed to rapid, high-quality resolution at any hour
The only large entertainment company in the Philippines with this distinction reflecting our strong commitment to building an environment where people feel valued, supported, and empowered to thrive
Total taxes and regulatory fees remitted in 2025
Total revenue in 2025, representing a 12% increase from the previous year
Allocated for DigiPlus Foundation programs on technology education, accessible healthcare, community resilience, and inclusive empowerment benefitting over 1 million Filipinos
Covered our exposure to physical and transition risks across our digital and land-based operations, deepening our understanding of our vulnerability and streamlining the development of appropriate mitigation strategies
High-level qualitative scenario analysis showed our level of preparedness to support sustained operational resilience under a range of 3 plausible climate-related scenarios
We welcome your feedback, questions, and insights on our report and sustainability performance.
For comments, suggestions, or inquiries, please contact us at [email protected].
